getting connected

  rosie 17:15 26 Sep 2006
Locked

I have a broadband connection on my pc running Windows XP home. I've not had any trouble since signing up with Plusnet until this past few days, when I find I can connect when I first boot up but on disconnecting I have trouble reconnecting for the rest of the day. I continually receive error messages until switching off computer and beginning all over again. Is there anything I can investigate to sort this problem?

  ArrGee 17:16 26 Sep 2006

Try this to start with and see what errors arise:

click here

  uesquebeathus 17:24 26 Sep 2006

do you have a firewall installed?
have you got an antivirus?
some other tools such as ASquared or Ewido
ASquared download a free trial from here

click here

Ewido download a free trial from here

click here

copy these links into your browser then download and update each product before running, they will remove any spyware or trojans infecting your pc which can hog and confuse your connections.

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