Genuine Vista problem

  rabbitrabbit 21:03 10 Mar 2008

My father bought a laptop back in November, from a high street store.
Up until now it had not been connected to the internet. Last week I set-up wireless broadband, but now his laptop is asking for confirmation that the Vista software in genuine. After tapping in the code from the case - it claims it is not.
Surely the store should have provided a genuine Vista system.
I believe it is a former "display" laptop. Might this have something to do with it?
Any thoughts?

  dth 21:16 10 Mar 2008

might be best to explain the problem to the sop

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