Games Store Download Problem

  Border View 15:44 16 Mar 2011
Locked

I have just paid for Ultimate Mahjongg 2.0 in the Games Store of this web site. I received the validation download e-mail. When I followed the steps I get the download manager and clicked on start.

I see that the file size is 671.38 at a speed of 3.26 KB/s and it will take 2 days 10 hours 38 minutes to download. I have checked my internet connection speed and it read 2.8MBs.

Surely something is going wrong here.

Can someone please tell me how to download this an awful lot more quickly or to get my money back.

  Border View 16:49 16 Mar 2011

Thanks 124 - did that - awaiting response.

  Border View 23:44 16 Mar 2011

No response yet. Wonder how I get my money back? PC Advisor?

  Border View 13:27 17 Mar 2011

This is ridiculous. They took my £9.99 yesterday. Software will not download and if it would I am told it will take 2 days 10 hours 38 minutes.

I used the system to contact them and I have been ignored. Absolute rubbish service. Not up to PC Advisor standards.

Does anyone know how I can get my money back. Or even get a response.

  Border View 13:43 17 Mar 2011

I have opened a Dispute in Paypal.

  Border View 13:54 17 Mar 2011

Just received an e-mail from Customer care. They have cancelled my order and will refund my £9.99 in the next five days.

  Border View 18:16 18 Mar 2011

Money refunded. Dispute closed.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Fujitsu Lifebook P727 laptop review

Microsoft Paint set to die after 32 years

Mac power user tips and hidden tricks

Comment désactiver la saisie intuitive et paramétrer votre clavier ?