My wife's laptop has 105gb capacity but despite having very little in the way of files (music photos etc) on it only 11gb of free space is showing in the properties display. We have tried defragmenting the disc, used disc clean up, deleted programmes that we know will not harm the computer, deleted temporary internet files, cookies, and have also ran ccleaner but still this massive amount of used space prevails. Would very much appreciate any further advice on things to try or is it a case,as one person suggested it might need a new hard drive.
Note we are far from being PC experts. Thanks