Firefox has stopped working

  sheila.weston 19:27 16 Sep 2010

When I click on the firefox icon to open it, it begins to open (with the little revolving 'wheel')and then nothing happens. I have reverted to using IE. What has happened.

I use VISTA on my laptop.

  VoG II 19:52 16 Sep 2010

Try creating a new profile click here

  Woolwell 20:33 16 Sep 2010

I have had something like that happen and a version of Firefox had been running in the background. Open Task Manager and look under processes and see if firefox.exe is listed. If so highlight it and click end process.

  sheila.weston 12:33 18 Sep 2010

Very many thanks, both. This all looks a bit scary. I have gone back to IE for the moment!

  sheila.weston 17:05 20 Sep 2010

For anyone else with this problem, I have resolved it by uninstalling Firefox and then reinstalling it from the Firefox webpage! Rather easier than creating a new profile, I think, but thanks for the suggestions.

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