My Dad has several problems with his machine. Norton has somehow taken over and does not appear in Programmes nor in Add/Remove. When he performs a search and tries deleting it will not allow him to. Now he tells me there are over FIFTY unknown devices showing. When he right-clicked one it came up with LPT Port.... He has doubled the memory (to 512mb) with no discernable improvement. I would move everything to his second HDD and reformat, but I am not there and he feels this is too much to try himself. So any suggestions would be appreciated. For instance if he installs Norton Systemworks would he then be able to remove it? How can he remove these 'unknown' devices?
Don't add any more of Norton's products. ..... Unless your father does what you would do, he still has a lot of work at the keyboard.
1)He could install and run CCleaner
2) He could istall and run Spybot
3) Surely he could start Device Manager and "remove" all the unknown devices, then reboot and see what turns up this time!
That still leaves Norton's AV and he must have some cover, but whether he can find and delete all the last traces, or tries to install it again or tries something entirely different, that is for other people to dicuss.
It was and apparently still is Norton Systemworks which started to mess his machine up in the first place. The problem is that he can't use it because most of it has been removed and he reports that even the Recycle Bin is now called Norton... This is one of the (many) reasons I wouldn't touch a Symantec product so I don't know if it can be disabled once it has been installed. My idea was that it might be easier to control if the full programme was reinstalled. At the moment it would appear to be interfering with stuff he tries to install.