As a novice I had no idea that I was making, what I have now been told, was a " fatal " mistake in downloading a SECOND anti-virus programme onto my laptop. After the down-load the computer shut down and restarted automatically. I thought that all was OK, but now find I cannot load any programme. I have gotten into "workplace " intending to load software programmes,and then uninstall the 2nd Anti-virus programme, but none of the software programmes will load ie; blank page under "Software " page. Please .... where do I go from here.? Thanks in advance of any replies.
Al94 ... my laptop is a German one, and I am having all my work cut out just getting into Programmes. At the moment when I try to access all programmes it just hangs up with the dreaded hourglass icon. Will try to get in though and post back .. Thanks.