Fatal mistake?

  geordielad307 14:04 15 Aug 2004
Locked

As a novice I had no idea that I was making, what I have now been told, was a " fatal " mistake in downloading a SECOND anti-virus programme onto my laptop.
After the down-load the computer shut down and restarted automatically. I thought that all was OK, but now find I cannot load any programme.
I have gotten into "workplace " intending to load software programmes,and then uninstall the 2nd Anti-virus programme, but none of the software programmes will load ie; blank page under "Software " page.
Please .... where do I go from here.? Thanks in advance of any replies.

  Al94 14:06 15 Aug 2004

what operating system are you running?

  rawprawn 14:11 15 Aug 2004

System Restore ?

  geordielad307 14:12 15 Aug 2004

Windows XP - Home Edition.

  Al94 14:28 15 Aug 2004

can you access system retore under start - all programmes - accessories - system tools- system retore? If so run this and restore to a date when your laptop was running OK.

  geordielad307 14:32 15 Aug 2004

Al94 ... my laptop is a German one, and I am having all my work cut out just getting into Programmes. At the moment when I try to access all programmes it just hangs up with the dreaded hourglass icon. Will try to get in though and post back .. Thanks.

  VoG II 14:35 15 Aug 2004

Or go to Start, Run, type in

C:\windows\system32\restore\rstrui.exe

and click OK.

  geordielad307 08:15 16 Aug 2004

Managed to translate and successfully uninstalled the new Anti-virus programme. All is well again. Many thanks to you all.

  rawprawn 08:30 16 Aug 2004

Tick resolved ?

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