PC will not shut down but shows the dreaded blue screen with Fatal Exception OD at 021F:0000067F. Pressing any key clears the screen, substitutes a dull pattern of tiny dots and locks up. Only option is to switch off. Starting up again brings message that Windows didn't shut down properly. Hard disc scan shows no errors. Any suggestions?
Try this as a temp experiment at trouble shooting. Go to Start/Run and type Msconfig press OK go to Startup Tab and remove all ticks from boxes other than System tray then restart Comp Re try for problem. if it does not appear put a tick in the boxes one at a time and restart and try until you get the problem back then you will know what?s up
Many thanks to Jim, Diemmess and Woodchip. I finally solved the problem by entering msconfig in the Run box, choosing the General Tab, selecting Advanced and checking 'Disable fast shutdown.' Couldn't have been easier!