"Failure to Display Security and Shutdown Options"

  cowgirl66 19:19 04 Feb 2011

Hi, the title above is the name of the error message I get when my computer freezes. And the content of the error message reads;

"The logon process was unable to display security and logon options when CTRL + ALT + DELETE wass pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch".

I have Windows 7 and have recently reinstalled it so could I have done something wrong back then?

Regards cowgirl66

  cowgirl66 19:22 04 Feb 2011

To be more explicit, when the message comes up I cannont use my Task Manager, and cannot press End Process since this option isn't displayed. I haven't yet pinned down why or when the computer freezes. Please ask any questions to help solve this matter.

  northumbria61 19:25 04 Feb 2011

Have a read here click here

  cowgirl66 11:33 05 Feb 2011

Hi everyone, I have tried the Clean Boot method you so kindly gave instructions for but this took a lot of nerve to do as I'm not too up on this kind of procedure. I'm afraid nothing came of it other than when I clicked on "Hide all Microsoft Services", and noticed that one of the programmes listed, "iPod Service", was not running but "Stopped". Could this mean anything?

I have had to re-type this post on my friends computer because when I came here to give my answer above, the computer froze yet again! Same message, same error, same shutdown using the power switch again. Would a reinstall of Windows 7 stop this? I'm getting desperate now ....:-((

  cowgirl66 11:56 05 Feb 2011

Plus I've just thought,, sometime back I had to reinstall Windows 7 and have a feeling I put the Upgrade disc in the DVD drive while Windows was still running, and crrried out the Custom install from there...

I'm just clutching at straws but I am trying to think what I might have done wrong.

Regards cowgirl66

  cowgirl66 10:00 06 Feb 2011

I have had to reinstall custom version of Windows 7 (again) and still my screen freezes with the same error message. Thanks everyone for your help,

Regards cowgirl66

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

iPhone X review

Political cartoons in 2017: Chris Riddell, Rebecca Hendin and Dave Brown on what it’s like to…

The best iPhone for 2017

Tennis : comment regarder la finale de la Coupe Davis 2017 ?