Ethernet detection after virus/trojan

  Mark.Smith1 10:07 10 Feb 2010
Locked

My wife recently opened a virus/trojan (internetsecurity2010) which caused havoc on the computer. having used malware pro to defeat the problem, reinstalled and checked the computer and also installed Norton360 I am still unable to connect to the internet.
We are using a thompson wireless router Vista business and have been instructed to reinstall via ethernet cable. However, the computer will not detect the device. I have tried various cables and the light on the ethernet port is not illuminating. After many frustrating hours this is a pleae for help from someone who knows more than me

  john bunyan 10:09 10 Feb 2010

Have you looked in Device Manager for any yellow triangles? What OS do you have?

  Mark.Smith1 10:15 10 Feb 2010

I am running Vista Business on a compaq desktop (old but reliable until now). There are no triangles in device manager. When I try to reinstall with the cd it just says router cannot be detected

  rdave13 10:19 10 Feb 2010

Does anything show under network adapters in device manager?

  birdface 10:21 10 Feb 2010

click here
Remove Malware Pro it is a rogue anti-spyware program.
Download update and run the free version of Malwarebytes.Run it in safe mode if you can after you update it and see what it finds.

  birdface 10:22 10 Feb 2010

Oops forgot to add it.click here

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Galaxy Note 8 vs iPhone X

This is what design agencies will look like in 2032

How to update iOS on iPhone or iPad

WhatsApp : comment lire vos messages sans que l’expéditeur le sache