Error message when I start printing

  bjantbear 16:55 23 Jun 2008
Locked

I run an HP 970Cxi printer and when I start to print a document I get a balloon with the following message in it saying

"This document failed to print

Document Name

Date and time

To fix, click here and open Troubleshooter, click on help"

Nothing seems to work.

I have contacted Hewlett Packard but they could not help.

I have even formatted my hd because I thought something had infected it and it could not be removed.

It is still coming up.

Has anyone had some thing like this before and if so how do I get rid of it.

Regards

  ^wave^ 17:02 23 Jun 2008

i have an 8250 and mine does the same every so ofton mine is associated with the maintance cycle and i just ignore it i think it is awindows timing problem

  Ditch999 17:05 23 Jun 2008

Start>Control Panel>Printers, right click on your 970CXi and make sure there is no tick in "Use printer offline"
Are all the cables in correctly?
Can you right click the printer in the Printers folder and select properties, which should tell you your ink levels etc?

  Technotiger 17:05 23 Jun 2008

There seem to be many people with the same or similar HP problem, if you read through this you might find one of the answers suits you ... click here

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