error message- THREAD_STUCK_IN_DEVICE_DRIVER

  Shifa's Gran 12:18 27 Nov 2007
Locked

my pc crashed while transfering home videos to a cd for backup. error message THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)
having sent error report the advice was:-
option 1 - install the most current device driver for your video card
option 2 - manually decrease Hardware Acceleration for your video adapter


how do i find out about video card or tackle option 2 ?


haven't a clue !!!!
appreciate help please. thanks

  Totally-braindead 12:43 27 Nov 2007

Try either Belarc or SIW and see what they say your video card is and post back.
Belarc click here
SIW click here


One thing perhaps I should mention, do you know if you have a seperate graphics card or if its onboard graphics, if its onboard graphics then we'll need to know the motherboard make and model number or if its a branded PC then the make and model of that.
The two programs listed above will give you what you need to know.

  Totally-braindead 16:28 27 Nov 2007

You don't email people you answer by replying in the box below.

By email

Computer Profile Summary Computer Name: Mary (in MSHOME) Profile Date: 27 November 2007 12:49:18 Advisor Version: 7.2v Windows Logon: Mary Click here for Belarc's System Management products, for large and small companies. Operating System System Model Windows XP Home Edition Service Pack 2 (build 2600) Enclosure Type: Desktop Processor a Main Circuit Board b 3.00 gigahertz Intel Pentium D 16 kilobyte primary memory cache 2048 kilobyte secondary memory cache Board: Foxconn 945 7MA Series Serial Number: UY2L63309312 Bus Clock: 200 megahertz BIOS: Phoenix Technologies, LTD 6.00 PG 12/28/2005 Drives Memory Modules c,d 164.69 Gigabytes Usable Hard Drive Capacity 140.90 Gigabytes Hard Drive Free Space HP DVD Writer 840b [CD-ROM drive] ROXIO DVD-ROM EMULATOR SCSI CdRom Device [CD-ROM drive] TSSTcorp CD/DVDW SH-S182D [CD-ROM drive] ExcelStor Technology J8160S [Hard drive] (164.69 GB) -- drive 0 Generic USB CF Reader USB Device [Hard drive] -- drive 2 Generic USB MS Reader USB Device [Hard drive] -- drive 4 Generic USB SD Reader USB Device [Hard drive] -- drive 1 Generic USB SM Reader USB Device [Hard drive] -- drive 3 504 Megabytes Installed Memory Slot 'A0' has 256 MB Slot 'A1' is Empty Slot 'A2' has 256 MB Slot 'A3' is Empty Local Drive Volumes c: (NTFS on drive 0) 164.69 GB 140.90 GB free Network Drives None detected Users (mouse over user name for details) Printers local user accounts last logon Mary 27/11/2007 11:50:12 (admin) local system accounts Administrator never (admin) ASPNET never Guest never HelpAssistant 07/09/2007 20:42:40 SUPPORT_388945a0 never Marks a disabled account; Marks a locked account hp deskjet 3320 series on USB001 Controllers Display Standard floppy disk controller Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0 Primary IDE Channel [Controller] (2x) Secondary IDE Channel [Controller] Intel(R) 82945G Express Chipset Family [Display adapter] Default Monitor Bus Adapters Multimedia Roxio SoftScsi Host Adapter (X86) Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8 Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9 Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC Realtek High Definition Audio Unimodem Half-Duplex Audio Device USB Audio Device

Now the bits we need are the motherboard make and model which is "Foxconn 945 7MA Series" which is the motherboard ans the display adaptor which is " Intel(R) 82945G Express Chipset Family [Display adapter]".
Now if you have the Foxconn disk that you should have got with your PC you can load that up and reinstall the display adaptor. If not goto click here and download the display adaptor and install that, please note if you download there are two, one for Vista and one for XP (top ones Vista bottom one is XP).

  Totally-braindead 17:39 27 Nov 2007

Should have said not sure which 7MA series board you have, theres 5 listed but they all appear to have the same onboard graphics driver. SO it doesn't really matter.
To find out which one you actually have, if you want to, then look at the manual or at the motherboard itself, the model number will be printed on it somewhere.

  Shifa's Gran 20:25 27 Nov 2007

appreciate your advice, apologises for email but wasnt sure how to add a reply.

cheers x

  Totally-braindead 20:27 27 Nov 2007

Its ok its common with new members of the forum.

Download and install the driver, if it works ok tick this as resolved ( you'll see the resolved box ) if the problem is still there then post back.

  Totally-braindead 20:31 27 Nov 2007

Forgot about option 2
Right click the desktop, go to properties then settings then advanced, lastly click on troubleshoot and here you will find the hardware accelerator. I don't know exactly what you are doing but since its onboard graphics you have, dropping this a bit might help.

  Shifa's Gran 20:37 27 Nov 2007

have been unable to see anything described as "display adapter" ... is it known as something else ?

thanks

  Totally-braindead 12:34 28 Nov 2007

Why are you trying to find it?

I've told you how to find the graphics driver software, to install it all you should have to do is double click on it and regarding dropping the hardware acceleration I've told you how to do that.

Click on START, CONTROL PANEL, SYSTEM, HARDWARE, DEVICE MANAGER and you'll see display adapter listed.

But why do you need to find it?

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