error message on shutdown

  pete-290318 21:15 17 Sep 2003
Locked

hi.
I'm running windows ME and when i shut down I get an error message:
"Ccapp caused an error in unknown. Ccapp will now close."
when I click close the pc shuts down but when it starts up next time it goes through the scandisk screen.
Does anyone know what program Ccapp is connected to and any possible way of repairing it.
thanks

  Jester2K II 21:17 17 Sep 2003

click here

ccapp - ccapp.exe - Process Information
Process File: ccapp or ccapp.exe
Process Name: Symantec Common Client
Description: The Symantec Common Client Application is included with Norton AntiVirus 2003 and Norton Personal Firewall 2003

Running Norton AV or Personal Firewall

or

have you uninstalled any of these recently??

  pete-290318 21:21 17 Sep 2003

thanks jester
No I havnt had any bother but now youve told me which program is involved I can look into it and see if I can fix it .
I will leave thread open and let you know what happens.
thanks again
pete

  pete-290318 22:39 17 Sep 2003

uninstalled norton and reinstalled ..problem come back .. will keep trying.
thanks

  Jester2K II 08:30 18 Sep 2003

You didn't say what Norton Product you were using.

Try uninstalling and if AV use click here

If Internet Security or Personal Firewall use click here

to clean all remnants.

reboot and reinstall...

  pete-290318 18:41 18 Sep 2003

thank you ...
I will try this and see if it clears the problem
I have norton system works 2003 and norton personal firewall installed.
reinstalling cured the error message and the machine shuts down properly now but on re starting the improper shutdown message appears and scan disk runs.
It may not be the same program causing this and I need to find out what exactly is causing this and then sort it out.
thanks for your input ..It all helps.

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