error message printer not responding

  sat893 13:00 26 Aug 2014
Locked

i have a windows 7 laptop. i have a canon mg5250 printer. suddenly when i go to print a document, it says printer not responding?. I have put the wi-fi code in again and that has connected. printer settings are fine. rebooted the printer and yet i still get the same message

  spuds 15:00 26 Aug 2014

Possibly a driver problem, have you checked for latest updates and installed any that's available?.

  sat893 15:20 26 Aug 2014

yes, i have. i have right clicked the printer icon and then clicked troubleshoot printer problem, it then go through detecting any issues and driver issues.

  Jollyjohn 15:45 26 Aug 2014

Un install the printer and drivers and start again. make a note of the ip address of the printer as it sets up.

If stops responding again it may be the computer is looking for the printer on the wrong ip address

If you have a copy of the printer settings from when you first set it up you could go to devices and printers and see what "port" the printer is connected to, it should match your printer settings but it is probably easier to start again.

  sat893 16:08 26 Aug 2014

thanks for your reply and i will start all over again.

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