Error Message

  Dunce 09:34 12 Jul 2003
Locked

I keep getting the following error message:

"There was a problem installing this hardware.
Perfection 1240
An error occured during the installation of this device.
The class installer has denied the request to install or upgrade this device".

This message is received when trying to install my scanner or my camera both of which have stopped working and I have not found a way to get them back into operation.

Scanner Epson 1240U
Camera Fuji Finepix 6800 Zoom.

Operating system Windows XP

  Nellie2 09:46 12 Jul 2003

I think there may be a bit of a problem with drivers for your scanner!..click here;en-us;321982

Not sure about the camera

  Nellie2 09:48 12 Jul 2003

the click here wont work.

copy and paste the following into your browser but take the space out after // and ;

http:// support.microsoft.com/default.aspx?scid=kb;en-us; 321982

  Ironman556 09:50 12 Jul 2003

Do you have admin access for XP adn do you have any security settings in place?

Try uninstalling both, then install just one. If that works uninstall and try the other. That way you might find that one device is causing the problem.

This thread is now locked and can not be replied to.

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