error message

  Pip58 18:00 23 Jun 2007

My friend recently bought a computer and on starting it up was prompted to run updates for it. Since then every time the computer is switched on the following message appears.

"The procedure entry point 'get processed' image file name W could not be located in dynamic link library PSAP1.DLL"

I have no idea what this means, neither does he. Can anyone help with what it means or how to get rid of it please?
Many thanks for your help.

  VoG II 18:09 23 Jun 2007

BT and some NTL or Blueyonder broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL or IST for Blueyonder) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

This relates to the BT ( NTL, Blueyonder) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.

1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe. for NTL or IST\SmartBridge for Blueyonder)

2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

3. Restart the system

The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

To disable a start up program click here

(courtesy of anskyber in earlier threads).

  Pip58 18:45 23 Jun 2007

Thanks for the info VoG - I shall pass it on to my mate and hope he understands how to do what you've advised. Me not good with computers!!! Lol
Cheers and thanks again

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