Error Getting Twain Data Source

  Taff36 14:26 28 Jul 2005

Packard Bell 1200 Plus Scanner on a Packard Bell system. XP Home. The scanner will work by going into the scanner panel, scanning and then it opens up U-Lead`s Photo Express. Saves OK. Then going to acquire in Photo Express brings up the error message above.

Similarly If I go to start>my pictures and under picture tasks go to "get pictures from scanner or camera" I get the error message "Cannot detect scanner or camera"

I have downloaded the latest driver and patch from here click here and the patch from here click here Still only able to scan from the PB panel. Any thoughts?

  Greengage 17:15 28 Jul 2005

A shot in the dark - only because I have been suffering similar problems with my scanner today when scanner refused to "open" and a message told me I needed Twain_32dll which I already had. After much mucking about, with many subsequent crashes of PC, I was about to remove the hardware, drivers etc and re-install but I thought about removing the plug, wait 20 secs and then replace. Problem now solved. It might work for you!

  Taff36 01:58 29 Jul 2005

Yep! Tried that. No Joy! It`s a USB scanner i.e. no seperate power supply. I eventually loaded the same drivers on my laptop and it didn`t work on that. Borrowed a BenQ (powered) scanner and installed that on the original PC - that worked fine.

Conclusion - Scanner is kna.......! It`s 3 years old and according to PC World not covered under the system warranty. Bought as a £1300 media package with 5 years warranty at £365 extra and not covered? Apparently only the system box is covered, the monitor and printer are also not covered. Don`t do themselves any favours do they.

Thanks for the response anyway. One depressed (ex) PC World Customer.

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