error code 11

  Eddie 2425 20:34 03 Jun 2007

hi i am trying to reboot my xp computer (packard bell} it loads so far then stops with the code 7976 and error code msdos 11, it stops at the same place every time. i have checked the disc and yes it is scratched, so is this the code and how do i get rid of the scratch, and can i load without a disc?
cheers Eddie

  Joe R 20:38 03 Jun 2007

Eddie 2425,

error code msdos 11, is a code associated with Media, i.e. the cd rom.

have you got a way to make a recovery disc with your system, or is it an oem copy of XP.?

  Eddie 2425 20:44 03 Jun 2007

that was a quick response Joe R thanks,the discs that i have were created when i bought the pc, when you start the pc it gives you the option to create back up discs which is what i did and i have both, i have rebooted previously ok but this time i only get as far as disc 1

  Technotiger 20:44 03 Jun 2007

Hi, go into Device Manager and right-click on CD/DVD ROM drives and then click on Update Driver, for each one individually if you have more than one.
Then try again.

  Eddie 2425 20:45 03 Jun 2007

thanks Technotiger thanks but cant load windows to get into device manager

  Technotiger 20:50 03 Jun 2007

Ooops - silly me, of course you can't ... Dohh

  Technotiger 20:51 03 Jun 2007

Can you try in Safe mode?

  Eddie 2425 20:55 03 Jun 2007

no tried safe mode trouble is i have passed that stage including a format so all is wiped out then it stops with an empty pc thanks for your help forget the Dohh just want to get back running, appreciate the help

  Joe R 21:50 03 Jun 2007

Eddie 2425,

can you try to get the discs copied on another system.? Another drive may be able to read them.

Failing that, you may have to try and get a set of restore discs. Can you post the model number of your PC.?

  Eddie 2425 22:08 03 Jun 2007

hi Joe R thanks yes i did try and copy the disc but again it stops at the same place
the pc is a I MEDIA 5093 MODEL NO P660401901

  Eddie 2425 22:10 03 Jun 2007

I also tried to copy the files from the cd into a folder and then onto a cd

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