error code 0x8000019 windows 10

i can't do a back up. I get error code 0x81000019. what can I do?I have windows 10

  Fruit Bat /\0/\ 10:02 31 May 2016

a) start - search - type services.msc in the search field.

b) Locate the two services. Volume Shadow Copy service and Windows backup

c) Right-Click on the service one at a time.

d) Select properties.

e) Go to Dependencies Tab.

f) Note the dependency services.

g) Make sure they’re also running.

h) To start a service, right click on it and select start.

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