error 1000

  n4165si 14:22 19 Mar 2008

i have a problem where i installed a bit of software for my family tree ,it installed okay ,but when i select the Desktop icon ,i get a message that comes up ftmcc hhas encountered a problem and needs to close. when i looked in the Event viewer there is an Error code 1000 which states
Application error
faulting application ftmcc.exe ver module xassist.dll ver fault address ox00003656

what do i have to do to repair this

i have run sfc/ scannow and it has not bought up any problems

  xania 14:27 19 Mar 2008

You don;t mention the software or your operating system, so I can only give basic advice. I would suspect a fault with this software or its installation (SFC will not identify this). Try uninstalling the software, rebooting te PC and reinstalling - also reboot before trying to run the software. If the problem persists, report it to the software help desk and get more detailed advice from them.

  n4165si 14:32 19 Mar 2008

Software is Charting Companion for Family Tree Maker
my operating system is XP2
i will do as you suggest thanks

  n4165si 14:45 19 Mar 2008

I have done exactly as you have advised and right on the last part of the Instastall setup it came up with the same fault after installing the software

  xania 09:28 20 Mar 2008

The only thing I can suggest is that you take a look at this url and see if the problem is already posted there. If not, post your problem here and see if they can come up with a solution. Tel them what you have already tried and the result.

click here

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