Alienware 17 R4 2017 review
My printer has suddenly stopped printing in both black and colour. When I try to print, the sheet comes out toally clear and dry.
I have tried the cleaning cycle over and over again to no effect. I have also replaced the carts, again with no effect.
Can anyone suggest other things to try and remedy this problem?
If the printer is printing blank pages, make sure you are using the correct printer driver and make sure the paper size is correctly selected in the driver. If the printer is printing black only, the "Ink" option in the printer driver may be set to "Black" instead of "Color" or a setting in the software may be set to print black only. Also, the print head nozzles may be clogged. From the Utility section found in the EPSON printer driver, clean the print heads by performing a head cleaning followed by printing a nozzle check pattern. A head cleaning and nozzle check must be performed as a cycle. After printing a nozzle check, examine the printed dot pattern. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, continue with another cycle. Perform up to 3 cycles if necessary. If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. Also, make sure you are using a genuine EPSON ink cartridge which has a blue label on top of it. If the blue label has been removed from the ink cartridge, do not install the cartridge. Using an ink cartridge which does not have the blue label on it may damage the printer. If you have already installed a cartridge which is missing the blue label, or if a previously installed ink cartridge was missing its blue label at the time it was installed, and now head cleanings do not help the nozzle check pattern to print completely, your printer may require a service.
This is from epson's website.
It is possible to clean the print head yourself
but only try this if you feel confident to completely strip the printer down.
The printer has been working perfectly up to yeasterday evening. The correct printer drivers are installed. I have used and reused the print head cleaning routines with no success. The printer does not produce either black or colour printing, nor does it give any pattern at all with the ink jet nozzel test.
What I don't understand is why this has happened so suddenly. The print quality, up to last night, was good, with no evidence of the of print heads becoming blocked.
I had a similar problem with my epson c62.i was using compatible ink.when i contacted the supplier with the problem,iwas told to do a deep clean.which is as follows.DEEP CLEAN
1/ do 2-3 cleaning cycles DO NOT DO A NOZZLE CHECK OR ANY PRINTING AT ALL in between the cleans.
2/ leave the computer and the printer TURNED ON and leave for 4-6 hours or over night.
3/ come back and do another cleaning cycle and then do a nozzle check/test print.
this worked for me .i hope it will for you.
Thanks for your suggestion. Will try it this evening. If this does't work, I guess it is off to buy a new printer, not an epson, this weekend.
From what you say, it sounds very like a card fault within the printer. (Terminal fault)
Including friends and family I can count 4 printers which have died like this. One was a Canon, the others Epson. It is not a fault unique to Epson........ Replacement? "You pays yer money and takes yer choice"
Before junking the printer in the assumption that it has died try this.
Make a cleaning cartridge.
Flush an old cart through with deionized distilled water, by filling the chamber and sucking out and discarding, several times.
The reffill with a 10% solution of Distilled water/Isopropanol Alcohol [or Gin/Vodka]
With this lots of head cleans.
This SSC utility has helped some in the past.
The "powerful" clean is especially good, but note that color ONLY and black ONLY cleaning may not be supported by your printer.
Many thanks to all of you who have contributed. I will give your suggestions a try, but I need my printer regularly, so suspect I may end up buying a replacement.
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