epson printer connection lost

  southview 11:15 04 Aug 2012

I have a epson RX560 all in one printer which is conected by cable (usb port) to my windows 7 64 bit laptop, all I can print is a test page, there is no response except message that says that my work has been sent to the printer. I have contacted epson support and they do not recognise RX560 as one of their products which is in fact still advertised by some suppliers I am at a loss as to what to do next. This printer has given good service in the past and I would like to keep it if it would only work! Can anyone please help?

  southview 13:46 04 Aug 2012

  KRONOS the First 13:58 04 Aug 2012

I would remove all the drivers then download and install fresh copies from here and see if that helps. RX560 drivers.

  spuds 15:23 04 Aug 2012

The symptoms mentioned usually indicate a driver issue, so try the link supplied by Chronus. Make sure that you do a fresh re-install.

  southview 16:54 04 Aug 2012

Chronus, Thank you for your help, I removed old drivers and attempted to reistall as you advised, however although the subsidory drivers downloaded ok when I try to download the printer drivers there is a message thatt the printer is not connected but in fact it is and is turned on all lights are on and the copy facility works ok What now! I looked on the microsoft site and it clearly states that the drivers are available. So I am stuck at present.I would be grateful for any advice.

  onthelimit1 16:58 04 Aug 2012

Try a different USB port?

  spuds 18:43 04 Aug 2012

Disconnect the printer (power off, cables removed), then re-install as a new device.

  southview 11:57 05 Aug 2012

I have now tried deleting and reinstalling the drivers for my epson RX560 I have checked the cables changed the usb port still can only print a test sheet, cannot scan (message says scanner cannot be started)s where do I go from here? I am truly grateful for the helpful advice but it would seem that this equipment just does not like windows 7 despite microsoft saying it is compatable. Southview

  KRONOS the First 12:34 05 Aug 2012

Faulty printer perhaps? Is it possible to try it in another PC preferably not one that is Windows 7?

  spuds 12:55 05 Aug 2012

Epson have a number of engineer's (authorised agents) around the UK. Might pay to have a word with one local to you, if you cannot test the printer on another computer which doesn't have W7.

If you do contact an agent, then they might request that you take the printer in for a check. Check the charges first because these can and do vary depending on the agent. They may also offer a trade-in on special promotions, perhaps to something more compatible to W7 or future W8. Consider any offers carefully, it could or could not be to your advantage?.

I haven't checked, but you could try

  rdave13 14:02 05 Aug 2012

Have a look at this thread. suenay's post said that it was neglected to select the version for USB and to set new default.

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