rupert147 13:48 30 Apr 2009

I need to remove the printer casing so I can clean the waste ink pad.

I can see a screw at the back and two tabs which can be pushed and this loosens the cover at the back. I cant see any more tabs round the front and am worried I will break the casing if I cant find anything else to loosen. Any advice please.



  Fruit Bat /\0/\ 16:43 30 Apr 2009

Problems with my Epson C48UX printer, the red and green light began flashing and a window popped up, saying, take it to your services center because some parts have reached the end of their life.

Printer companies set a “protection counter” on all printers , it’s an internal counter measuring the amount of ink wasted by head cleaning.

Reset the "protection counter" as well as clean the “waste ink pad overflow”.

1. Unplug the power and USB cables from the printer. Pry open the C48UX printer, careful not to break anything. Use a flat blade screwdriver to pry it apart; there are two-three tabs at the back and two at the front. Gently push them in, and then using a bit of force pry apart the cover.

2. Next remove the two (2) waste ink pads. They are located at the back on the left hand side. I used the flat blade screwdriver to lift up the ink pads (they were soaked). Please use rubber gloves as it gets very messy.

3. Next wash them with just plain hot water until they are white again. I just let the hot water run on them (the pads are about three inches long).

4. Once washed dry them using a hair drier. (you could place it the sun for a few hours or on top of your heater or maybe in a heated oven; (make sure you do not set it on fire with too much heat).

5. Once dried place the pads back in the ink waste bin at the back of the printer.

6. Closed the printer cover and put back all the pieces and plug in the USB & power cable and turned it on. (Yes the lights are still flashing).

7. Go to this link and download this software: click here

8. Install the software and run it.

9. Select your printer and model number ( It only says C48 there is no UX, choose it anyway). It will ask if you replaced with new pads; say “YES”. Then close the window.

10. Now right click on the SSC service utility, it looks like a printer icon near your clock in the task bar.

11. Then click on reset counters. You can do all other stuff with this utility too.

12. Turn off the printer power and then turn it on again. If necessary un-plug the power cord from the back of the printer, wait 20 seconds. Plug it back in.

  rupert147 20:01 30 Apr 2009

Thanks, Fruit Bat. I've seen this advice before and have actually reset the protection counter and the printer is working. Fantastic. However I cannot see how to remove the casing so as to remove the Waste Ink Pads from your paragraphs 1 and 2.
I agree there are 2 tabs at the back, but I can't spot any tabs at the front.

Any further advice please.


  Fruit Bat /\0/\ 20:48 30 Apr 2009

just ease it apart a broken tab won't affect the functionality of the printer.

  Alf58 23:11 30 Apr 2009

This sounds really good cos my C48 recently gave up posting the error message mentioned above. Question for Fruitbat.

I have uninstalled all the C48 software because I was about to discard it when I came across your post. Will I be able to do what you have suggested without the C48 software being installed? YOu are no doubt aware that installing the epsom printer software is a bit involved and if I tried to reinstall it possibly may not work if the printer believes it has reached the end of its life due to the counter being at max. What do you advise please?

  Fruit Bat /\0/\ 00:15 01 May 2009

Yes leave the software on just disconnect the printer from its USB port and power cable.

  Alf58 00:28 01 May 2009

I have already uninstaed all the Epsom software. Should I run the SSC service utility before I reinstalll the Epsom software or visa versa?

  rupert147 10:24 01 May 2009

That was a good result.
May I add that the two tabs at the front are invisible so slide a knife into the gap, 1 inch from each outer edge.
My pads which are stacked 3 high are not that inky, so it is a con that the printer stopped for a service.
Oh yes! When washing the pads in water, wear rubber gloves. I've now got hands that President Obama would be proud of.


  Fruit Bat /\0/\ 10:33 01 May 2009

Glad you sorted it

I did warn you about the gloves

  Alf58 19:14 01 May 2009

I guess no know has an answer to my question.

  Fruit Bat /\0/\ 20:02 01 May 2009

you need at least the printer drivers otherwise ssc will not see the printer.

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