Hi on this lovely snowy day. I'm trying to help my friend install his new epson 4490 scanner. I've installed all the drivers, and yet when I try to copy using the creativity option, from either the buttons on the scanner or the directory files, I cant get the copy function to work. It will scan to fax and to email, but wont copy direct to printer. I keep geting an error escndv.exe application error. I've looked this up on google, and seems to be a real problem with epson scanners, a software problem. Having contacted Epson they say it's a microsoft problem. My friend has win xp SP 2,1Gb memory and 250 hard drive.ANy advise please.
Hi, has your friend also got a digital camera software on the pc - if so, uninstall the camera/software, then try the scanner again. A friend of mine had a similar problem with her epson scanner, I uninstalled her camera software and scanner worked again.
Thanks Santos7, yes I have done this but, deleting this does not resolve the issue of not being able to direct copy function, he still cant use the creativity copy function. I have been in direct contact with epson, and all they say is it's NOT their software it's microsoft problem. When you ask why they release their hardware with known software problems they just fob you off.
Not sure if it's relevant or not, but this error generally comes up when the scanner's off (or has been off) and you try and start the scanning software. Powering the scanner on doesn't always make windows recognise the scanner, so the error comes up again. Turn on scanner, reboot the pc and then leave the scanner turned on.
Hi, Thanks for your input,windows does recognise the scanner when its turned on, as I have said he can scan, but cant use the copy facility, i.e. copy direct to his printer or the creativity options. Does seem a problem with epson software.
This thread is now locked and can not be replied to.