The Epson customer support site I guess is the first stop.click here;_ylu=X3oDMTExcDQ1bmxqBHNlYwNzcgRwb3MDMwRjb2xvA2FjMgR2dGlkAwRsA1dTMQ--/SIG=11bbhpvs5/EXP=1184745725/**http%3a//click here
Short of being dropped the tube should a have a resonable life - especially 'consumer models'
such as the like of you and I have that are not exactly overworked.
The trouble with stff like this that is 'out of warranty' the cost of shipping and labour rate is such the bill come to damn near buying the next one.
But Epson are pretty good at out warranty stuff- with printers anyway.
My [then] 18month old R300 went on the blink
got onto Epson- who offered to swap it for a refurb model for a nominal sun- not much more than the cost of sending DHL to do the swap.
They may do the same with scanners