Hi bald eagle1. I have an Epson R220 which also occasionally suffers from this problem, and apparently it's not uncommon. The mechanism Epson use to pull the CD tray into the printer isn't really up to the job. The way I get round this is firstly to make sure that there is absolutely nothing obstructing the tray when it emerges at the back of the printer. Secondly, when the printer is pulling the tray in, I give it a gentle push. Finally make sure that the transparent leading edge of the tray is completely clean and free from dust.