Epsom Printer Does Not Stop/Clear

  JimHannan 21:29 09 Apr 2015
Locked

My Epson Stylus SX415 does not respond when I press the Stop/Clear button. It stops and displays that it is clearing but doesn't get any further. When I switch it off then the next time I switch it back on it starts printing the original document that I wanted to stop printing. The only way I can print the next document is to accept that I can't cancel the original one. I have to print out a document that I wanted to cancel, using up lots of paper and ink cartridges when this happens to be a particularly long document.

  OCTCORE 14:27 12 Apr 2015

I stop printing from the print manager in windows, not the printer. I have this before, you can clear all you want, but unless windows gets a 'this is printed nod' from the printer, windows keeps saying print. You should see a status box somewhere in windows with the print status and queue, that is where you find the cancel print options.

  JimHannan 19:55 12 Apr 2015

Thanks for your helpful advice.

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