Empowering Technology Passwords

  robihun 14:36 31 Jul 2009

trying to restore acer aspire 5715z to factory settings and come across `empowering Technology Passwords`tried 000000 no good,any idea how to get round this?cant even d/load recovey cd without costing me an arm and a leg,as am doing this for a friend think have bitten off more than i can chew,still any ideas/help more than appreciated.

  ronalddonald 14:55 31 Jul 2009

the computer come with a recovery disc, if it did use that, or was there a partition with the recovery in that partition.

  robihun 17:44 31 Jul 2009

Thanks mate,no discs at all with comp,have been trying to d/load but to no avail,only working in safe mode,if not msge comes up `AtBroker.exe-BadImage`,(c:)windows\system32\BOOTVID.dll. short of taking it in to a shop(which person cant afford)am at a complete loss,Installed and ran Regcure and winutilities ran sfc /scannow chkdsk etc,without getting beyond this ETP Hav`nt a clue what to do (D:)32.2gb 32.1gb free (c:)32.5gb 8.84gb free.once again thanks for your time

  mooly 18:10 31 Jul 2009

If a password has been applied in the past and you don't know it then a reformat may be the only option. There is no easy way for a user to reset it.
Try pressing <ALT> and <F10> as it boots and the Acer splash screen is displayed.
If that doesn't take you into ERecovery (to reinstall from the hidden partition) reboot again and press F2 when the Acer splash screen is displayed. In the bios make sure D to D or Disk to Disk recovery is enabled.
The first thing an Acer does is keep nagging you to create a set of recovery disks. Did your friend do this when it was new ? It's up to you to make one.
If you can get it to work in safe mode, try and start ERecovery from within Windows first and see if you can run the factory restore from there. A full PDF user manual will be installed under "Acer" telling you all the recovery options.

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