emails won't finish downloading.

  crenac 17:32 25 Oct 2009

A not very computer literate friend who lives too far out to get broadband has a problem downloading an email over his dialup connection. We think it has some .jpegs attached.
It starts to download, and goes on for about 40 mins, then the connection is dropped with the message "server not responding".
Can anyone help with this please?

  Les28 17:40 25 Oct 2009

Can he go to his ISP's web page and sign in to access his mail there at source and have a look at what's been sent to him there.

  Eric10 18:37 25 Oct 2009

Do as Les28 says and go to his ISP's website. He should be able to log onto his account and access his emails by webmail. He can then delete the offending email from there.

  crenac 10:37 28 Oct 2009

Les28, Eric10,
Thanks guys, problem sorted, but anyone know why this happens?

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