My friend has frequently "lost" emails after downloading them but before opening them. She's on Win XP, using OE with a dial-up connection. Now she discovered that she can prevent this happening if after downloading she then closes OE before disconnecting from her ISP. She can then re-open OE and read them off-line. But if she disconnects after receiving and while OE is still open the emails disappear for ever.
So, OK, she's got a solution , of a sort, but it's very irritating. Can anyone suggest why this is happening and/or a better solution? Her ISP is a local IT company.