Email log on issues

  SparkyJack 18:03 26 May 2014

One of my flock has a new computer When she logged on to the ISp then Email it rejected username/password many times.

So she groughtvthecmachine to me.

My attempts also failed.

So I type talked an advisor in Mumbie.

She took me through the whole set up process and issued a tempory password with the advice to replaced it ASAP.

I tested it OK

Returned machine to owner ,demoed the set up working.

She then went through new password routine, logged on and was rejected.

So looks like another talk/type session is brewing.

Any ideas?

ISP is btinternet.

  onthelimit1 18:21 26 May 2014

With BT, you can normally reset a password using the memorable information question and answer?

  SparkyJack 21:05 26 May 2014

That is correct

Its al 'internal' unlike others that ask for an alternative Addy.

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