E-mail password problems

  Rob Hughes 21:17 14 Nov 2009
Locked

I'm trying to set up my Talk Talk e-mail account on my new laptop. It has Windows 7 so I'm doing it through Windows Live Mail. It's let me register the address and I input the password, but when I try to download e-mails, it asks for the password again. It seems to already be pre-populated, but I typed it in again just to be sure - but it just keeps bringing the box back, asking for the password again.

I've set the incoming (pop3) and outgoing (smtp) server settings as they were on my desktop PC, so I don't know what I can change to make it work.

I'm sure I've seen this problem before when trying to set up e-mail, but I can't remember what I did to solve it. Does anyone have any ideas?

  diver9 21:59 14 Nov 2009

Rob,

I had a similar situation with BT - You have to go into the "more Settings" tab on the same page as the "test Account settings" and then select "Outgoing Server" then select the "my outgoing server requires authentication".

Not sure if this is the same for you , but you may want to recheck the set up for your isp.

Cheers

Rich

  Sea Urchin 21:59 14 Nov 2009

Incoming should be mail.talktalk.net

Outgoing should be smtp.talktalk.net

Remember that the password you should be using is NOT the one that TalkTalk give you to set up the broadband service (your phone [email protected]) but the one you have selected when registering the email address with TT.

  Sea Urchin 22:06 14 Nov 2009

BT Yahoo requires authentication as you say - but TalkTalk does not.

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