DVD's not recognised

  Kernow999 20:15 27 Feb 2008
Locked

Hi,
For some reason, my pc has stopped recognising DVDs. I put them in my E drive as normal but nothing happens. I look on 'My Computer' and the drive appears empty. Then 'My Computer' freezes and the DVD will not eject. Music cd's work fine.
I have recently uninstalled Nero. Could I have possibly deleted something important?
I have other DVD viewing software.
Thanks

  Kernow999 13:46 28 Feb 2008

I have also looked into the latest firmware but apparently that is up to date.
Any thoughts please?

Thanks

  steviegee 13:52 28 Feb 2008

Is this shop bought DVDs or ones you have burnt to? When deleting Nero you may have deleted some codecs that your new software does not have.

  postie24 14:45 28 Feb 2008

Try this registry fix,its sometimes required when uninstalling dvd copying software

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
{4D36E965-E325-11CE-BFC1-08002BE10318}
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

  Kernow999 15:27 28 Feb 2008

These are shop bought DVD's. I might try putting Nero back on.
postie24, giving it a go, thanks

  Kernow999 15:40 28 Feb 2008

postie24, tried that, but went to check and 'My Computer' froze. This DVD was not recognised. Will try getting Nero back

  Kernow999 15:47 28 Feb 2008

It wont even recognise a CD Rom now either

  Kernow999 15:48 28 Feb 2008

Ah, I retract the last one! It does now

  postie24 16:37 28 Feb 2008

In device manager try Uninstalling the drive and then Action - scan for new hardware and let windows find and reinstall the drivers
this may solve your problem

  skidzy 16:41 28 Feb 2008

Missing cd/dvd drives can be normally associated with the removal of burning software such as Nero/Roxio/Sonic/Easy CD Creator etc.
And not showing the drive in My Computer.


Try the below link ,if still no luck follow the Procedure of removing the upper and lower filters.


click here


If no joy with the above fix,try the Microsoft Guided Help

click here scroll down to the Guided help download and follow the instructions.

If still no joy,follow the manual fix below.

If you have further any error codes,please post them.


Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code:
Code 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
{4D36E965-E325-11CE-BFC1-08002BE10318}
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

.If in any doubt editing the registry,please create a System Restore point first and also backup your registry....The guidedhelp from Microsoft on backing up the registry is a good lesson for anyone to learn. click here


Creating a System Restore point:

Start/All Programs/Accessories/System Tools/System Restore…follow the prompts.

  postie24 16:43 28 Feb 2008

click here

Try running the above clean up tool,if you have uninstalled nero.

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