DVD/CD-ROM Combo BCO 5232 IM

  Charlie Babbage 17:17 16 Oct 2008

Firstly, please see my previous post about virus removal click here

The only remaining problem is the above which still has a yellow exclamation mark against it in Device Manager despite deleting the device and then reinstalling it. The previous user says that the drive was ok when she was using the computer so it seems unlikely that it is a drive failure.

It could be that the drivers need updating but I can't get an internet connection at present to check that. Apart from the drivers, any other ideas as to what might be stopping that device from working?

  Technotiger 17:45 16 Oct 2008

Hi, could possibly be that the Laser needs cleaning - Laser cleaning CDs are readily available.

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