I use Windows XP Home Edition. The DVD Rom won't play any DVDs. I tried playing it manually. It freezes. I tried uninstalling and reinstalling, but it's still the same. It shows it's working in Device Manager. I phoned PC World Helpline as I have Coverplan with them. When I told him he said the DVD Rom is corrupt and I'd have to restore from the beginning. I can't beleive there's a need to be that drastic. Please can anybody help.
It would be a better idea to uninstall the ide channel the drive sits on (i.e. primary or secondary, or both if your'e not sure) and rebooting. This serves to reinstall the ide drivers with which are used to communicate with the dvd drive and may be corrupt.
In device manager there will be a listing called ide/atapi controllers, expand this list and you'll be presented with the ide channels (primary and secondary) uninstall both and reboot, windows will install all new drivers for the channels including the devices attached to them. Much the same as you did originally.