dvd player not working

  lindamay 14:10 15 Nov 2009

dvd player keeps saying insert disc even after i have loaded one
tried uninstalling the drive and rebooting vista recognised it as new hardware
(phillips dvd r 1628p1 )
but will not play discs keeps asking to insert disc
could this be a software problem or has the drive packed in would be gratefull for any ideas

  User-1229748 14:20 15 Nov 2009

it maybe you need to give your dvd drive a clean

  User-1229748 14:30 15 Nov 2009

look at the different options for cleaning and go for the one you feel most comfortable doing.

  Terry Brown 14:35 15 Nov 2009

If this is a new DVD Drive, remove and check that is set to Slave, not master.

Check the BIOS the options for System boot, make sure the harddrive is selected as the primary drive.

  lindamay 14:56 15 Nov 2009

Thanks for suggestions so far but had already tried a cleaner disc
should have mentioned first had the problem after my nephew had somehow removed the drive from being listed i found it in the recycle bin and sent it back and then had the problem that it kept asking to insert disc
this was before i uninstalled and rebooted to recognise the drive

  Fruit Bat /\0/\ 18:37 15 Nov 2009

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)
click here
Download XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP, but also appears to work for Vista.
You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.
click here works for vista or XP

Run regedit and navigate to registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes.

click here

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