DVD play & Internet access problems

  Herrkutz 20:12 20 Apr 2008

During the past couple of days I've had problems accessing certain websites and also with accessing pages within certain certain sites after successfully opening their home pages. As I wasn't able to get into my favourite "Griddlers" puzzle site I decided to play a DVD. But I find that I can't do that either. When trying to play a DVD using RealPlayer it tells me that the system needs to download new software to be able to play. I click OK and an automatic download attempt is made. But it isn't successful. A further message appears saying that I must have DVD software installed on my computer to play DVDs. Although I haven't used my PC for DVDs recently I'm sure that software was installed and I certainly have removed it. The only thing I have done is to delete cookies a couple of days ago. But surely that shouldn't have affected anything. I then tried using Windows Media Player. That doesn't work either. It tells me that it cannot play the DVD because a compatible DVD decoder isn't installed on my computer. I followed links via Web Help to a site called Roxia I think. And I then experienced the same problem as highlighted above. I.E., I got to their home page immedaitely but the screen froze when I attempted to purchase a download. Can anybody please advise what I need to do? I assume that the 2 problems are related. Many thanks in anticipation.

  brundle 20:44 20 Apr 2008

You don't mention OS or internet access method, so I can only generalise.
For starters (and taking one problem at a time), the internet issue may be an MTU problem; click here

Full scans with antivirus and antispyware too.

  Joe R 21:49 20 Apr 2008


firstly, you won't be able to play a dvd without a dvd codec installed. The K=lite codec pack (free download) will solve that click here

Also what security software are you using,? as it sounds like there may be some form, of Virus/Malware activity going on.

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