I desperately need someone's expert help. I have a Packard Bell computer, using Windows XP. It has a DVD player which uses Power DVD. When I click on the icon the screen and player appears but when I put in a DVD it doesn't play. I get a message saying "Internal error".
I have never had any problem using the DVD player before and don't know of any reason why this has suddenly happened.
Jim I have done a system restore but still not working. You say it may be a hardware problem. I have only used the DVD player about half a dozen times so how could it suddenly develope a hardware problem and how can I rectify this?
Jim My computer is a Packard Bell and all I know is that the DVD is Cybernet Power DVD. Sorry I can't give you any more info about it. I am currently download an update patch from Cybernet and am keeping my fingers crossed that it will do the trick. I can't find any uninstall icon for it or I would try your previous suggestion.
See what the patch will do,no problem.You should find uninstall for the power dvd software in the start programs menu,or better still in the add/remove programs in control panel if problem still exsist.As long as you still have the software package to re-install later.
Had no luck with the powerDVD patch. When I tried to install it, I got a message saying that my version is either outdated or I don't have a previous version om my system. All of this of course is nonsense. My computer is only 18 months old. I can find no uninstall or install. The PowerDVD is part of a programme called my Imagining Studio and doesn't appear on the Add/Remove programmes. My computer is about to go out of the window.