DVD internal and external don't recognize.

  nerawan 21:09 29 Mar 2010

My friends have a 7 month PC (HewPack) and lately it got a problem. The 2 DVDs players (internal and external) don't get recognize by MY Computer and puttong a DVD inside doesn't open. They are recognize on DEVICE MANAGER but there is a message saying there is an error or problem with the registry. This is the first time I find this problem. any idea what is going on and how to solve it.

  Terry Brown 21:35 29 Mar 2010

Open Device Manager, select and uninstall both DVD Drives
Select any item (it does not matter which)
Goto Action (top line on device Manager)and select 'Scan for hardware changes'.
This should find and re-install your DVD drives.

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