dvd drive wont open dvds only cds

  shauny36 19:54 07 Jan 2007

had a dvd rom installed defore this one that was doing exactly the same so thought it was broke and binned it,so found another dvd rom out of a old pc which worked and installed that one which now opens cds but not dvd discs.

what can i do now or is this one knackered.

  Ray5776 20:04 07 Jan 2007

If you know that the DVD drive from the old machine works ok then try reinstalling or updating your reading software whatever it is.

  shauny36 19:36 09 Jan 2007

have tried updating the driver but still the same, is there anything else i can try.

  Stuartli 19:39 09 Jan 2007

In one the DVD laser has probably gone kaput and the CD laser in the other - perhaps that's why it was replaced originally?

  Stuartli 19:40 09 Jan 2007

Optical drives use the basic Windows CDROM driver which is automatically installed.

  shauny36 19:58 09 Jan 2007

but it worked ok in the other pc before i took it out.

  Ray5776 17:11 10 Jan 2007

Try different reading software ie Power DVD 5.

  PaulB2005 17:18 10 Jan 2007

Can you view the files on the DVD in Windows Explorer?

If not then the DVD laser is probably kanckered and you need to replace the drive.

  rawprawn 17:23 10 Jan 2007

I am not sure if I have this right, but if you are trying to play DVD using Windows Media it will not play DVD only CD's. you need another program with that ability.

  skidzy 17:35 10 Jan 2007

Windows Media player 11 will play a dvd,but will not rip or burn a dvd, you need another burning program such as Nero/Sonic/Roxio etc.

  skidzy 17:42 10 Jan 2007

Can you view the the disc via My Computer ?

If so,right click and you will be given options of which program to open the disc with,normally WMP if it is set as yoyr default player,or possibly something else.

If it is not viewing in My Computer,you could try this:

Missing cd/dvd drives can be normally associated with the removal of burning software such as Nero/Roxio/Sonic/Easy CD Creator etc.
And not showing the drive in My Computer.

First thing to try is to reinstall your burning software.
If no joy,follow the helplines below.

Try the below link ,if still no luck follow the Procedure of removing the upper and lower filters.

click here

If no joy with the above fix,try the Microsoft Guided Help
click here scroll down to the Guided help download and follow the instructions.

If still no joy,follow the manual fix below.

If you have further any error codes,please post them.

Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code:
Code 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

If in any doubt editing the registry,please create a System Restore point first.

Creating a System Restore point:

Start/All Programs/Accessories/System Tools/System Restore…follow the prompts.

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