dvd drive showing but windows cannot read disc

  Eileanbeag 20:21 08 Aug 2014
Locked

Inspiron laptop needs to be returned to factory settings via system image as it has a virus. The computer show dvd drive but cannot read from disc so csnnot boot. Help. Laptops is running Window 7 home

  northumbria61 12:10 09 Aug 2014

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