DVD Drive problem

  ALP1 20:17 30 Apr 2006
Locked

We recently sold a laptop on ebay, which was in perfect working order when it left us. After a week the buyer contacted us to say that it wouldn't play DVD's/music. She's taken it to PCWorld who have said that it needs a new drive, and that there is no way it could have been damaged in transit. We know for sure it was working when it left us as we reformated the computer using the disks supplied. The buyer was asked if other software worked on it, but avoided the question. Therefore, we don't know if it's a driver problem, or if the drive is damaged. We know it's not the first part that would go in transit, but is it possible to be damaged this way?

  Fruit Bat /\0/\ 21:33 30 Apr 2006

Unlikely the drive failed in transit.

If it worked for a week then its not your problem as worked ok when she got it.(or did you guarentee it for a year ;0))

Could be either a driver problem or the laser packing up, can not tell with out further infomation.

If will not play both CDs or DVDs then uninstall and reinstall both device and IDE channel.

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