dvd drive problem

  yorkieman 15:49 17 Oct 2005

hi hope someone can help me i am desperate, i cannot use my dvd drives they show at boot up but in device manager there is a yellow mark against them and i get a message saying windows cannot srart this hardware device because its configeration information (in the registery) is incomplete or damaged (code 19) all greek to me all the cables are connected i have uninstalled both drives in devise manager rebooted but still no joy i am useing xp hope someone can help

  Diodorus Siculus 16:00 17 Oct 2005

When did this happen?

Did you add / change a drive? It may have jumpers set wrongly.

  SurfMonkey _#:@}™ 16:32 17 Oct 2005

this is what I would do click yellow ? uninstall drive reboot pc let windows do its bit reload drivers. do you have dvd software installed i.e something like power dvd by cyberlink.

  yorkieman 17:08 17 Oct 2005

have uninstalled hardware re installed it it says new hardwarw detected but windows is not loading the drivers

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