PETERB29 19:26 03 Aug 2009

Can anyone help me with this problem,the problem is that my dvd/cd drive is not loading or recognising any dvd's or cd's i try to play on it my windows vista is up to date and all my drivers are up to date i have also ran security scans and all is clear.The drive was working fine until a couple of days ago and i have not installed/uninstalled anything on the laptop.Any help would be most welcome.


  johndrew 19:33 03 Aug 2009

Are all the connections made properly? Check the power and data connectors at both ends.

Does the green light come on?

Can you hear anything when you put a DVD/CD in?

  PETERB29 19:36 03 Aug 2009

What do u mean by all data connectors?

Green light doesn't come it just flashes orange

Can hear dvd/cd running for a couple of seconds then it just stops

  RobCharles1981 19:51 03 Aug 2009

"What do u mean by all data connectors?"

What Johndrew means

Remove your case panel and check the Power And Connectors on the drive and as well as the motherboard.

  PETERB29 19:55 03 Aug 2009

OK but not really good with computers, what would i be looking for?.

  Fruit Bat /\0/\ 20:10 03 Aug 2009

1, switch off machine
2. remove side panel (two screws at rear and slide back)
3. look at rear of DVD drive and you will see two cables
4. Check data cable (wide ribbon cable) the data will connect from the mother bard check it is push right in at the drive end and motherboard end.
5 check power cable is connected to drive probably is as you have a LED lit.

  johndrew 09:57 04 Aug 2009

`2. remove side panel (two screws at rear and slide back)`

I think it`s a laptop but I have no idea which type.

  PETERB29 11:52 04 Aug 2009

It is a laptop it's a Sony VAIO VGN-CR31S.

  johndrew 16:42 04 Aug 2009

You should be able to find information on gaining access to the drive data/power lead here click here. It may not show your exact model but most ranges are quite similar.

  Fruit Bat /\0/\ 16:48 04 Aug 2009

New glasses needed, missed the fact it was a laptop.

Unlikely the DVD drive connections are bad on a laptop however its worth a try by removing and refitting the drive to remake the connections. (Screw underneath and slide out or release clip are usual methods)

More likely the drive laser as failed and a new drive is required.
Some thing else to try is uninstall and reinstall in device manager.

  Taff™ 17:43 04 Aug 2009

Does this apply? click here

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