DVD Drive Help

  TheSphere 18:15 16 Jun 2007
Locked

Currently, I have a Dell Dimension 5150 PC, and have been able to play DVD's with no issues at all, however since the last two months, whenever I try and load a DVD video, the disc is not recognised and nothing loads up at all. However CD's and DVD-Roms (i.e video games ) work just fine.

So I was wondering what could fix this problem for me? On the Device Manager, it states that the drive is working properly and that it's as up to date as possible, so any suggestions please?

  postie24 19:50 16 Jun 2007

Go to device manager,uninstall the drives,and let windows reinstall on boot.

  TheSphere 20:51 16 Jun 2007

I've tried this, but the problem still isn't resolved. Any more suggestions?

  ambra4 20:53 16 Jun 2007

What DVD software are you using

  postie24 21:08 16 Jun 2007

Try clearing out the upper and lower filters in registry.Create a restore point 1st,then follow these instructions.
1. Click on Start --> Run --> and type in 'regedit' followed by the enter key
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
{4D36E965-E325-11CE-BFC1-08002BE10318}
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Exit the registry and reboot

  TheSphere 21:26 16 Jun 2007

I have followed the above and appreciate the help given, however this problem still persists...

  postie24 08:36 17 Jun 2007

Try downloading the latest codec pack or resetting the DMA
click here

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