dvd burner problem

  DMAN 18:43 08 Feb 2006
Locked

Hi,

I'm fixing a computer at the moment that has a problem with the dvd burner. It isn't recognised for a start on the system and in device manager it has one of those yellow exclamation marks next to it with the message:

Windows cannot start this hardware device because it's configuration (in the registry) is incomplete or damaged.

The burner is a NEC DVD-RW ND2510A. Windows XP home edition.

Any ideas?

Thanks

  Smiler 18:58 08 Feb 2006

Have you tried removing and refitting te ide lead at the dvd and on the motherboard.
Is it recognised in the bios?

  DMAN 19:01 08 Feb 2006

no, I'll give it a go and let you know

  Fruit Bat /\0/\ 19:03 08 Feb 2006

uninstall and reinstall the ide channel the drive is on

  DMAN 19:17 08 Feb 2006

it's lsited in the bios.

What do you mean reinstall the ide channel?

How do you do this?

  Fruit Bat /\0/\ 19:36 08 Feb 2006

control panel - system - hardware -device manager - click on the plus sign next to IDE /atapi controllers - your drive will probably be on the secondary controller - right click secondary contoller and select uninstall.

Action menu - scan for hardware changes will refind the device and reinstall it.

Hopefully properly this time

  DMAN 19:49 08 Feb 2006

ok tried the last thing you said Fruit Bat but again it said there was a problem installing the hardware and it gave a yellow excalmation mark again.

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