Despite running AVG, Adaware, Spybot & Spywareblaster, I managed to get malware on my laptop which caused all sorts of problems. I had previously backed up my system using Backup on XP Pro to an external hard drive so last night decided to restore it. All is fine now with one major exception, no drivers for my DVD/CDRW which in control panel gives me the message "windows cannot initialise device drivers for this hardware code 37" I have tried uninstalling the device and rebooting - no change. A search on the web led me to find a driver (sorry doing this from memory as not at home this morning)which is a .sys file, when trying to update drivers it appears to be looking for a .inf file.
Just home from work and have to cut the grass before I can spend more time on this! You're right Stuartli, it shouldn't be a problem, the drivers properties show the message quoted above and it is Enabled in the General tab menu. There is the dreaded yellow asterisk beside the device in the device manager menu. I have tried uninstalling and running new hardware wizard and/or reboot, shows that the drive is found but doesn't come up as installed. As the drive isn't working, I can't run the XP disc.
Only idea I have is go inside your PC and physically disconnect the CDRW drive by disconnecting the ribbon cable from the back of the drive, reboot and it'll then be deleted (as its no longer there). Switch off, reconnect the CDRW and restart and see if that helps.
Its a laptop so I don't want to take it apart! Not having any luck here at all, tried putting the downloaded .sys file in the windows sys32 driver file but it cant be seen when I try to update the driver. Any more suggestions please?