Download/Install Problems

  lunch box 09:22 03 Jul 2009

Hello & good morning,

l spent a frustrating evening, last night, trying to download a couple of programs to my son's laptop. One was through the use of an installation disc the other via the internet. However, both would not install due to "a current install is in progress return to this when it is completed"

Would be very gratful for some advice.

Operating system is Vista basic.

  Kevscar1 09:30 03 Jul 2009

Have you tried this morning to see if other instal has finished.

  lunch box 12:03 03 Jul 2009

Hello & thank you for the response.

No, at work at present.

Do l simply leave the laptop on?

Or is there anything else that l need to do?

  lunch box 19:17 04 Jul 2009

I've had the laptop on for most of the day, not doing anything on it, just to see if it would clear any residual instal.

Just inserted the Microsoft Office XP disc, goes through the usual instal wizard, key code etc. However, when it comes to instal, at first you think it's going to instal, the hard drive is doing something, though the instal meter never gets going. When you cancel the instal you have to go through the ctrl & alt & delete process, where it says the programme is running.

Any further suggestions?

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