I use the 2mb service, and I signed my Dad up with the 1mb. Absolutely no problems with my Dad connection. A slight hickup (due to BT) with mine, no problems since. Very fast, no downtime that I have noticed (although they do occasionally send out emails saying service may be affected due to upgrades)Would definately recommend you give it a try. A short 3 month contract if you don't like it. A vast improvement over bts standard 512kb service.