Don't know much about Norton now but AOL is now more or less same as any other ISP. What issues are you having? If Norton 360 supplies firewall, AV and antispyware then you won't need the free security offered by AOL such as AOL's free Mcafee firewall. Running two software firewalls create a conflict.
Maybe this may help,since you haven't explained the problem you are having with Norton. click here If this isn't the problem,go onto the AOL help page and click live help.Here you can talk to technical support through instant messaging which is free.
i not able to get the norton update & in the past i contacted norton support to sort out but now it will not connect to norton help & informs me to contact my isp provider thats aol,also my pc tells me im not connected to the internet but if i wait long enough i do get connected,what is going on here